đ± maintenance_policy
$99/month. Optional. Cancel with 30 days notice.
// maintenance_policy
Ongoing website upkeep for clients who want updates, fixes, and backend help without handling everything themselves.
Monthly maintenance is an optional ongoing support service for websites built by PhantomSites or websites PhantomSites has agreed to manage.
It is designed to cover routine upkeep, reasonable content updates, basic backend management, troubleshooting, and general site support.
Maintenance is meant to keep the site current, stable, and easier to manage. It is not a substitute for a new project, full redesign, or major development request.
Monthly maintenance at $99/month generally includes:
Included maintenance time is intended for reasonable ongoing support, not unlimited requests.
The following are not included in maintenance unless separately quoted in writing:
If any of the above is requested, PhantomSites will quote it separately before beginning work.
The maintenance plan includes up to 1 hour of routine maintenance time per month unless otherwise stated in writing.
Unused time does not roll over into the next month. Time resets at the beginning of each billing cycle.
If a request goes beyond the included monthly time or falls outside normal maintenance coverage, PhantomSites will notify the client before performing additional billable work.
Maintenance clients receive priority support with a target response time of within 24 business hours.
A response time means PhantomSites has acknowledged the request and replied. It does not guarantee same-day completion.
Completion time depends on request complexity, required access, client communication, and whether the issue falls inside or outside maintenance coverage.
Maintenance is billed monthly on a recurring basis beginning on the clientâs start date unless otherwise agreed in writing.
Failed or missed payments receive a 7-day grace period. If payment is still not resolved after that grace period, maintenance services may be paused.
If the balance remains unpaid for 30 days, maintenance may be fully suspended until the account is brought current.
PhantomSites is not required to continue maintenance work while maintenance payments are overdue.
Maintenance may be canceled at any time with 30 days written notice. Email notice counts as written notice.
There are no cancellation fees.
If applicable, the final month may be prorated at PhantomSitesâ discretion, but PhantomSites is not required to prorate partial months unless previously agreed in writing.
If the client chooses not to enroll in maintenance, or later cancels maintenance, PhantomSites is no longer responsible for ongoing website upkeep.
That includes, but is not limited to:
Once maintenance is inactive, responsibility for the site shifts fully to the client or to any provider hired afterward.
If the client, the clientâs staff, or any third party edits, changes, deletes, misconfigures, or breaks the website, backend, theme, integrations, settings, or content after delivery, repair work is billable.
If the client breaks it, the client pays for the time required to diagnose and repair it.
Client-caused breakage is not automatically included in the original build and is not guaranteed to be included under maintenance unless PhantomSites chooses to handle it within the available monthly time.
Maintenance does not include third-party fees. The client remains responsible for paying for any domains, hosting, Shopify plans, apps, plugins, paid fonts, premium themes, email tools, or other subscriptions unless otherwise agreed in writing.
PhantomSites is not responsible for outages, failures, bugs, suspensions, price changes, policy changes, or discontinued features caused by third-party providers.
If the client requests work outside the maintenance plan, or if maintenance is inactive, work may be billed at the following rates:
Rates are billed in 30-minute minimums and rounded up.
A true emergency is generally limited to:
Non-emergency requests may be scheduled during normal business hours instead.
PhantomSites maintenance covers website upkeep and backend support only.
Maintenance does not include SEO strategy, search ranking improvement, advertising, ad management, social media management, lead generation, copywriting, or any guarantee of traffic, leads, or sales.
PhantomSites is not responsible for business performance or marketing results.
PhantomSites is responsible only for the website work and maintenance services specifically agreed to in writing.
PhantomSites is not responsible for:
// ongoing support
// keep it humming, keep it safe