Every project is different, but a typical build may include custom design, mobile-responsive layout, page setup, structure, navigation, forms, Shopify configuration, and agreed functionality. Anything not listed in the written scope is not included.

No. PhantomSites builds the website. PhantomSites does not guarantee Google rankings, traffic, leads, conversion rates, or sales. If you need SEO or marketing, that is a separate service or a different provider.

Pricing depends on scope. Most custom projects are split into 50% deposit upfront and 50% before launch. Optional maintenance is typically $99/month unless otherwise agreed in writing.

Because work starts immediately. The deposit covers planning, design, development time, revisions, and reserved calendar space. Once work begins, that time cannot be refunded.

Before the site goes live, before the site is transferred, and before final files or access are fully handed off. No final delivery happens until the remaining balance is paid in full.

Most builds take around 1–3 weeks, depending on complexity, how fast you respond, and how quickly you provide content, product details, and approvals.

You’ll need to provide your content, images if you have them, business information, product details if it’s a store, branding direction, and any account access needed to do the job properly.

The timeline moves with you. If you delay content, feedback, approvals, or access, the project timeline automatically extends. If a project sits inactive too long, it may be paused or require a restart fee.

Revisions depend on the plan you purchased. A revision means one consolidated round of feedback submitted at one time. Extra revision rounds are billed separately.

Yes, but large changes usually become out-of-scope work. If you want a totally different direction, a new layout, more pages, or extra features, that may require a new quote or added cost.

Not by default. Unless writing or messaging help is explicitly included in writing, you are responsible for your website copy, business claims, product information, and policies.

Yes. Once the project is paid in full and handed off, you can edit it. But if you, your staff, or another developer break something, repairing it is billable work.

You can either manage it yourself or choose a maintenance plan. If you opt out of maintenance, you take over responsibility for ongoing updates, fixes, renewals, and general upkeep.

Maintenance usually covers reasonable text and image updates, pricing changes, minor layout/content adjustments, troubleshooting, broken links, form fixes, basic integration adjustments, and backend upkeep.

Full redesigns, major new features, large new page builds, migrations, branding, logo design, SEO, ads, lead generation, and major strategy work are not included unless explicitly quoted.

If PhantomSites caused the issue during the active build or agreed maintenance work, PhantomSites fixes it. If you or a third party caused it after handoff, repair work is billable.

No. Websites depend on third-party platforms, apps, payment providers, hosting, domains, and outside services. PhantomSites is not responsible for third-party outages, policy changes, suspensions, or bugs.

Sometimes, yes. After-hours or emergency work may be billed at a higher rate depending on timing and urgency.

A real emergency usually means the entire site is down, checkout is completely broken, or there is a confirmed security issue. Everything else is usually treated as a normal request.

You own the final delivered website work after full payment. Third-party software, apps, and licensed tools still belong to their respective providers, and PhantomSites keeps ownership of its internal systems and reusable frameworks.

Yes, unless you specifically request otherwise in writing before launch.

No. This is custom work. Once time has been spent planning, designing, or building, those payments are non-refundable.

No. PhantomSites builds and optionally maintains the website. Business performance depends on your offer, pricing, marketing, customer service, and many other factors outside PhantomSites’ control.

Request a quote, approve the scope, pay the deposit, send the required materials, and then the build starts.